WestJet Airlines

Friday, 14 March 2014

GUEST SAFETY AND SECURITY OF WESTJET

GUEST SAFETY AND SECURITY OF WESTJET

Safety is a shared responsibility of each WestJet employee. From their Executive group to the newest forefront representative, safety is more than a necessity; it is westjet most vital quality. Everybody at WestJet is answerable for guaranteeing the largest amount of security in all of their duties and is required to report any condition or procedure which may be adversely affecting safety.

WestJet's safety management system:

At the center of their safety focus is their safety management system (SMS). Canada was a pioneer in introducing SMS through regulation with Canada's air carriers in 2005. As the first nation to order SMS, it has permitted Canada and Westjet to be at the heading edge of safety management. Westjet SMS additionally gives internal oversight of the organization's safety programs and gives their authority groups a system for the continuous independent evaluation and improvement of the company’s safety performance.

Safety framework:

In 2011, WestJet amalgamated its corporate wellbeing, security and quality groups to support a generally change in facilitating safety activities within Westjet. The office works nearly with all operational divisions and is answerable for recognizing and showing conformance to the airline's safety, security and quality destinations to meet and exceed their administrative duties.In February 2010, the WestJet Board of Directors made the safety, health and environment board (SH&E) who screens consistence with WestJet's safety, health and natural standards.

Fatigue risk management:

Flying crosswise over various time zones every available minute could be exhausting for crew mwmbers. Fatigue risk is overseen through their fatigue risk management system (FRMS), which was one of their real safety ventures in 2010 and 2011. Westjet FRMS is a proactive, evidence based framework used to persistently screen and oversee weakness. The FRMS gives instruction and preparing to all crew members, supports the reporting of weakness and incorporates systems to research and enhance their system to guarantee fatigue is minimized and that all crewmembers are fit for duty.

A proactive emergency response program:

As a controlled segment of Westjet safety management system, their emergency response (ER) project is at the front line of watching over their visitors and workers. This dedication to westjet visitors is is not only evident throughout their operations but is the founding principle of their emergency response preparedness. WestJet's ER project is about making the best decision to support their visitors, Westjetters and their families. Effective emergency preparedness requires a solid corporate responsibility to continuous ER preparing. Formal training for ER colleagues is given in classroom and online training environments and is reinforced through the use of mock exercises designed to test and constantly enhance their readiness. The ER team leads and co-ordinates WestJet's company-wide preparedness, including the improvement and support of more than 140 ER agendas and the configuration and delivery of ER preparing.

Corporate Social Responsibility Report. (2012). Retrieved 2012, from westjet Web site: https://www.westjet.com/pdf/global-reporting.pdf

Google images. (n.d.). Retrieved from Google Web site: https://www.google.ca/search?q=westjet+culture&rlz=1C1CHNQ_enCA561CA561&espv=210&es_sm=93&source=lnms&tbm=isch&sa=X&ei=JiszU6jdG4TN2AXgx4HABQ&ved=0CAgQ_AUoAQ&biw=1366&bih=667

Google images. (n.d.). Retrieved from Google Web site: https://www.google.ca/search?rlz=1C1CHNQ_enCA561CA561&espv=210&es_sm=93&biw=1366&bih=667&tbm=isch&oq=westjet+&gs_l=img.3..0l10.58128.59181.0.59698.7.7.0.0.0.0.112.693.3j4.7.0....0...1c.1.38.img..0.7.685.mIe3TXrquLA&q=westjet

Google images. (n.d.). Retrieved from Google Web site: https://www.google.ca/search?site=&tbm=isch&source=hp&biw=1366&bih=667&q=westjet&oq=westjet&gs_l=img.3..0l10.8316.10927.0.11422.7.5.0.2.2.0.187.671.1j4.5.0....0...1ac.1.38.img..0.7.674.L0yd0DREeO4

Thursday, 13 March 2014

WESTJET INFLIGHT SERVICES

INFLIGHT SERVICES

Westjet Airlines will start offering Wi-Fi on board its flights by the end of 2014, with its new inflight entertainment system originating from satellite-based capability. Travelers will be capable use their own particular electronic gadgets or laptops to stream live TV or other content, and check email or surf the web. Westjet will introduce the new Panasonic inflight entertainment system on one of its Boeing aircraft before the end of the year and after that calibrate the system before moving it out on the rest of its jets. It will be tearing out the existing ntertainment system in the seatbacks and introducing USB/110 vot power outlets on new slimmer situates so visitors can charge their gadgets.

WestJet is offering a mix of paid and free content, including movie streaming, TV, online magazines and the web.It will have tablets for travelers who don't have their own. Westjet is satisfied to offer live satellite seatback television gave by Bell TV on most Boeing 737 flights within Canada. You'll get to browse their channel line-up of the best in games, news, lifestyle and more. On local flights of 2.5 hours or more you can likewise watch one of the most recent pay-for every perspective Hollywood blockbusters. Westjet flights serving incredible U.S. and international destinations will offer either seatback TV with complimentary archived programming or a limited number of tablet rentals, for a charge, on flights without seatback TV. They likewise propose bringing books, magazines, tablets, transportable DVD players or toys for your little Westjetters.

Westjet has presented tablet rentals as they move to their new inflight entertainment system. A limited number of tablets will be available on seven of their newest airplane rather than live seatback television for flights over three hours and 20 minutes, not including our red-eye flights. Visitors will have the ability to rent a tablet preloaded with early-release movies and television shows.

http://www.westjet.com/guest/en/travel/basics/inflight-services/inflight-entertainment.shtml

(2014). WestJet to offer Wi-Fi inflight entertainment system. Montreal: CBC News.

Google images. (n.d.). Retrieved from Google Web site: https://www.google.ca/search?site=&tbm=isch&source=hp&biw=1366&bih=667&q=westjet&oq=westjet&gs_l=img.3..0l10.8316.10927.0.11422.7.5.0.2.2.0.187.671.1j4.5.0....0...1ac.1.38.img..0.7.674.L0yd0DREeO4

GUEST SERVICE PLAN OF WESTJET

GUEST SERVICE PLAN

As Westjet remain focused on giving an incredible visitor experience, they have created a plan as per the Enhanced Protections for Airline Passengers U.S. Department of Transportation (DOT) regulations (14 CFR Part 259) to help them do so. The following details contain their visitor service plan.

Offering their lowest available fare:

If you call Westjet Sales Super Centre, book through their site or walk up to the Westjet counter at one of their airports, they will always offer you their lowest available fare. Westjet don't have minimum or maximum stay-over requirements and they quote their fares on a one-way basis including appropriate taxes, expenses and charges.

Allowing you to cancel in between 24 hours of booking without a charge and giving a brief discount:

In case you change your mind and want to cancel your flight, Westjet offer you the alternative of dropping within 24 hours of booking at no charge gave you reserved your spot no less than 24 prior hours the scheduled departure time (where flights are departing on that day of booking, they oblige two hours-notice). Your refund will be transformed dependent upon how your reservation was made, and the fare level you purchased. For details on how the refund will be collected, please see their- service charges. In spite of the fact that Westjet prepare all refund requests for close to seven business days after they receive a request, it may take your credit card company a little more to credit your record. For cancellations to a booking purchased with cash at one of their airport locations, they will refund to cash when accessible or by cheque inside 20 days after they gain a refund request. Westjet will refund fees paid for unredeemed optional services because of an oversale situation or flight cancellation.

Taking care of oversold flight situations:

Unlike most of the airlines, Westjet flights are not purposefully oversold. In the farfetched occasion that this does happen and they can no more accomodate you on a flight to/from or within the United States, westjet will put you on the following accessible flight or offer you a refund of your fare. They will likewise give a refund for any prepaid optional/ancillary services lost because of a cancellation or overbooking.

Accommodating visitors with unique requirements including tarmac delays:

They are joyful to give additional service to their visitors with unique requirements, including transportation to, from or between gates (via wheelchair or by Westjet folkswagon). From assistance at the airport, on westjet aircraft, boarding and deplaning to assistance during postponements, cancellations or diversions, they will guarantee that your requirements are appropriately accomodated.

http://www.westjet.com/guest/en/travel/special-arrangements/flight-interruptions/guest-service-plan.shtml

Monday, 10 March 2014

WESTJET AIRLINES HISTORY

HISTORY

Westjet was established in 1996 by Clive Beddoe and a group of like-minded partners, who believed that just because you pay less for your flight, doesn't mean you should get less.

Armed with that philosophy, three airplane, five destinations and 220 friendly Westjetters, they started their journey - a trip that would help them turn into an organization of more than 9,700 passionate Westjetters flying one of the youngest fleets of Boeing 737 Next-Generation aircraft to more than 88 destinations across their network. Their continued efforts toward responsible growth consider their impact to the environment, to the groups where they fly and to and the individuals they arrive on a daily basis.

Today, WestJet is Canada’s leading high-value low-fare airline offering scheduled service to 76 destinations in Canada, the United States, Mexico and the Caribbean,with its fleet of 98 Boeing Next Generation 737 aircraft. And the organization's not completed the process of developing yet. This past June, Westjet Encore brought to the air with its new Bombardier Q400 Nextgen turboprop aircraft, expanding WestJet’s regional reach . WestJet has also gained an international presence through code-offer associations with carriers situated in the U.S., Europe and Asia.New bundled fares offer increased choice for the company’s ever-expanding base of business travellers, while the rewards program and vacation- packaging wings also continue to expand and evolve.

So yes, you might say that a lot has changed since the mid-1990s. But the one thing that hasn't changed is Westjet's people first approach. That approach has earned the organization honors for its visitor relations, but it’s also an inherent part of WestJet’s corporate culture—for staff on the front lines, as well as for those in the corner offices.

About WestJet. (n.d.). Retrieved from WestJet Web site: https://www.westjet.com/guest/en/about/

CULTURE OF WESTJET

CULTURE

What westjet say in their ads is true: "Owners Care." Sure, it is the Westjet that fly you places, yet its truly their people who get you there. In fact, their whole corporate culture has been built around looking after you, their visitors, by giving an incredible visitor experience.

After claiming top spot in Waterstones' study of Canada's 10 Most Admired Corporate Cultures for four years, Westjet was enlisted into its Hall of Fame in 2010. In 2011 Westjet was designated as a J.D. Power Customer Service Champion (one of two organizations in Canada and the only airline to make the list ), positioned third in Aon Hewitt's best employers in Canada and was chosen as the Canadian airline with the best flight attendents by flightnetwork.com. Senior executives with Canada's top 1,000 open and private firms cited Westjet more than any other company, selecting it over the Royal Bank of Canada, doughnut icon Tim Hortons and Canadian Tire Corp.

"Culture means a lot of things," Bell said. "It drives profit, it drives security, it drives customer service. One of the remarks Westjet get from their clients constantly is, 'How do they make their people look like they enjoy their job?' It's not something you can prepare or impart - its something that must be felt."Culture is a simple thing for Westjet representatives to discuss - that is the thing that makes the company interesting," said Marty Parker, managing director of Waterstone Human Capital, which conducted the yearly study. "It's not a simple thing for most associations to define." Westjet's public identity - modelled somewhat after U.S. low cost pioneer Southwest Airlines - is frequently commended as the career's single-most amazing intense advantage.

Westjet merits for developing a praiseworthy culture that sets it separated from other companies, said Karl Moore, a senior business professor at Mcgill University who nearly accompanies the airline industry. "Westjet individuals are known for their sense of humour and having a particular stake in the company as part owners. Even the advertising reflects that," he said.

About WestJet. (n.d.). Retrieved from WestJet Web site: https://www.westjet.com/guest/en/about/

Calgary Herald. (2006). WestJet culture seen as tops in country. Calgary: CanWest MediaWorks
Publications Inc.