GUEST SERVICE PLAN OF WESTJET

GUEST SERVICE PLAN

As Westjet remain focused on giving an incredible visitor experience, they have created a plan as per the Enhanced Protections for Airline Passengers U.S. Department of Transportation (DOT) regulations (14 CFR Part 259) to help them do so. The following details contain their visitor service plan. 

Offering their lowest available fare:

If you call Westjet Sales Super Centre, book through their site or walk up to the Westjet counter at one of their airports, they will always offer you their lowest available fare. Westjet don't have minimum or maximum stay-over requirements and they quote their fares on a one-way basis including appropriate taxes, expenses and charges.

Allowing you to cancel in between 24 hours of booking without a charge and giving a brief discount: 

In case you change your mind and want  to cancel your flight, Westjet offer you the alternative of dropping within 24 hours of booking at no charge gave you reserved your spot no less than 24 prior hours the  scheduled departure time (where flights are departing on that day of booking, they oblige two hours-notice). Your refund will be transformed dependent upon how your reservation was made, and the fare level you purchased. For details on how the refund will be collected, please see their- service charges. In spite of the fact that Westjet prepare all refund requests for close to seven business days after they receive a request, it may take your credit card company a little more to credit your record. For cancellations to a booking purchased with cash at one of their airport locations, they will refund to cash when accessible or by cheque inside 20 days after they gain a refund request. Westjet will refund fees paid for unredeemed optional services because of an oversale situation or flight cancellation.

Taking care of oversold flight situations: 

Unlike most of the airlines, Westjet flights are not purposefully oversold. In the farfetched occasion that this does happen and they can no more accomodate you on a flight to/from or within the United States, westjet will put you on the following accessible flight or offer you a refund of your fare. They will likewise give a refund for any prepaid optional/ancillary services lost because of a cancellation or overbooking.

Accommodating visitors with unique requirements including tarmac delays:  

They are joyful to give additional service to their visitors with unique requirements, including transportation to, from or between gates (via wheelchair or by Westjet folkswagon). From assistance at the airport, on westjet aircraft, boarding and deplaning to assistance during postponements, cancellations or diversions, they will guarantee that your requirements are appropriately accomodated.

http://www.westjet.com/guest/en/travel/special-arrangements/flight-interruptions/guest-service-plan.shtml

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